Customer Success

Account Manager

Customer SuccessRemote, PhilippinesFull-time

About the role

Own customer relationships after the sale and make sure every account gets real value from Interval. This is a remote role based in the Philippines, working closely with our product and support teams.

About Interval

Interval is an AI powered collections platform, and we operate in two distinct ways. First-party collections, run through Interval AI Corporation, puts our AI to work under a business’s own brand, with custom controls on tone, contact, and messaging, so outreach always feels like it is coming from the business itself. Third-party collections is handled by our subsidiary, Interval Recovery Services, a licensed collection agency that steps in once first-party efforts have run their course and operates under its own compliance framework.

Across both, our thesis stays the same. An overdue balance does not erase the person behind it. We build Interval so every overdue consumer is seen and heard, given clear information and real options, rather than pressure alone. Getting businesses paid while treating consumers like people is the balance our team is here to build and protect.

What you'll do

Manage day-to-day customer support requests and get on calls with clients when they need help.
Proactively contact clients with new account information and when new features ship.
Own relationships across a book of customer accounts and work closely with the product team on feedback.
Keep clean, consistent reporting and track every interaction in our systems.
Report clear, accurate account information back to leadership.

What we're looking for

Excellent written and spoken English.
A natural people person who builds trust quickly.
Able to stay calm and clear-headed in intense conversations or high-stress moments.
3+ years in account management, customer success, or a similar client-facing role.
Comfortable working remotely and collaborating across time zones.
Based in the Philippines.

Apply for this role

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Interval AI is an equal opportunity employer. We are committed to a workplace free from discrimination and harassment, and we do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity or expression, age, physical or mental disability, medical condition, pregnancy, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, and business need. Interval participates in E-Verify where required and provides reasonable accommodations to applicants and employees with disabilities. If you need an accommodation during the application or interview process, contact us at support@interval-ai.com.