1. Introduction

Welcome to Interval ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our products, ADAM and EVE (collectively referred to as "Services"). By using our Services, you agree to the terms outlined in this policy.

2. Information We Collect

2.1 ADAM

a. Personal Data

When you use ADAM, we may collect the following personal data:

Full Name: To personalize communication and identify account holders. Email Address: For communication, account management, and support purposes. Phone Number: To send notifications, updates, and manage customer communication. Billing Information: For processing payments related to ADAM’s services. Business Information: Such as company name, industry, and customer data, to facilitate debt collection services. Customer Data: Includes names, contact details, and outstanding balances of your customers, necessary for ADAM to perform its automated debt collection services.

b. Usage Data

We collect data on how ADAM is accessed and used, including:

IP Address: To track access and ensure security. Browser Type and Version: To optimize the service for different browsers. Pages Visited: To monitor engagement and improve user experience. Time Spent on Pages: To analyze usage patterns and enhance service delivery.

2.2 EVE

a. Personal Data

When you use EVE, we may collect the following personal data:

Full Name: To personalize communication and identify account holders. Email Address: For communication, account management, and support purposes. Phone Number: To send notifications, updates, and manage customer communication. Billing Information: For processing payments related to EVE’s services. Business Information: Such as company name, industry, and customer data, to facilitate customer interaction services. Call and Message Data: Includes recordings, transcripts, and metadata from interactions managed by EVE.

b. Usage Data

We collect data on how EVE is accessed and used, including:

IP Address: To track access and ensure security. Browser Type and Version: To optimize the service for different browsers. Pages Visited: To monitor engagement and improve user experience. Time Spent on Pages: To analyze usage patterns and enhance service delivery.

3. How We Use Your Information

3.1 ADAM

We use the information collected through ADAM for the following purposes:

Debt Collection Automation: To facilitate the automated process of reaching out to customers with unpaid invoices. Communication: To send notifications, updates, and alerts related to your account and service usage. Billing: To process payments and manage billing inquiries. Service Improvement: To analyze usage patterns and improve the efficiency of ADAM’s services.

3.2 EVE

We use the information collected through EVE for the following purposes:

Customer Interaction Management: To facilitate and manage customer interactions through calls, texts, and emails. Communication: To send notifications, updates, and alerts related to your account and service usage. Billing: To process payments and manage billing inquiries. Service Improvement: To analyze usage patterns and improve the efficiency of EVE’s services.

4. How We Protect Your Information

We implement a variety of security measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, secure storage solutions, and regular security audits.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except in the following cases:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Services, provided they agree to keep your information confidential. Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

6. Your Data Protection Rights

You have the right to:

Access your personal data. Request corrections to any inaccuracies in your data. Request the deletion of your data, where applicable. Object to the processing of your data. Withdraw your consent at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or through our Services of significant changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [Insert Company Email]Phone: [Insert Company Phone Number]Mail: [Insert Company Mailing Address]

9. Disclaimer Regarding ADAM

Please note that ADAM is not a debt collection company. We solely provide software that facilitates outbound customer communication. Our role is to provide businesses with tools to automate their communication with customers regarding unpaid invoices or past-due balances. The responsibility for ensuring compliance with all applicable laws, regulations, and best practices in debt collection lies with the business using ADAM.

10. HIPAA Compliance

We are committed to maintaining the privacy and security of your personal health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). If you are a covered entity or business associate under HIPAA and you use ADAM or EVE to process PHI, the following measures are in place to ensure compliance with HIPAA requirements:

a. Safeguarding PHI

We implement appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of PHI. These safeguards include:

Encryption: All PHI transmitted electronically is encrypted both in transit and at rest. Access Controls: We implement strict access controls to ensure that only authorized personnel have access to PHI. Audit Controls: We maintain audit logs to track access to and use of PHI within our systems.

b. Business Associate Agreement (BAA)

If you are a covered entity or a business associate under HIPAA, we are willing to enter into a Business Associate Agreement (BAA) with you. This agreement outlines our obligations regarding the protection of PHI and ensures that both parties comply with HIPAA regulations.

c. Use and Disclosure of PHI

We will only use or disclose PHI in ways that are permitted under HIPAA and our BAA with you. This includes:

For Treatment, Payment, or Health Care Operations: As necessary to facilitate the provision of services, we may use or disclose PHI for treatment, payment, or health care operations as permitted under HIPAA. With Your Authorization: We will obtain your explicit authorization before using or disclosing PHI for any purpose not permitted by HIPAA. To Business Associates: We may disclose PHI to our business associates, provided they also agree to protect PHI in accordance with HIPAA.

d. Breach Notification

In the event of a breach of unsecured PHI, we will notify you without unreasonable delay and no later than 60 days after the discovery of the breach. We will provide details about the nature of the breach, the PHI involved, and any steps you should take to protect yourself.

e. Individual Rights

As required by HIPAA, we respect the rights of individuals to:

Access their PHI: Individuals have the right to access and obtain a copy of their PHI. Request Amendments: Individuals have the right to request an amendment to their PHI if they believe it is incorrect or incomplete. Request Restrictions: Individuals have the right to request restrictions on certain uses and disclosures of their PHI. Receive an Accounting of Disclosures: Individuals have the right to request an accounting of disclosures of their PHI.

f. Optional Use

As a company in whole, Interval LLC does not need medical information or private / sensitive information from the customers in regards to their HIPPA rights. As a software company, Interval protects and safeguards all data in the threat of cyberattacks and other leaks. We never will ask for sensitive information regarding a customers health and status. All HIPPA compliance falls on your businesses practices and treatments. Interval LLC is not responsible for any suits or complaints in regards to HIPPA compliance. As a business that signs up to use Interval software products, you take full responsibility to handle all issues or disputes in regards to this topic. Likewise you recognize our software is solely to help alleviate some of the stress of getting customers to pay. It's your businesses job to fully safeguard your patients and customers and never give up their sensitive information.