Case study · Pest control
Saela increased realized revenue while saving $100,000+ in annual collections costs
1%
Higher realized revenue
$100,000+
Annual cost saved
Faster resolution
Earlier visibility into customer disputes
AI-powered
Automated outreach across phone, text, and email
The challenge
Manual calls, notices, and aging buckets
As Saela continued to grow, collecting past-due balances became increasingly time-consuming.
Billing specialists manually called customers, sent notices, and worked through aging buckets to recover outstanding balances. The process required significant effort, offered limited visibility into customer disputes, and made it difficult to identify the most effective communication channel for each customer.
The solution
Automated outreach on the channel each customer answers
Saela implemented Interval after a successful pilot across several branches.
Interval automated customer outreach across text, phone, and email while adapting to the communication channels each customer responded to best. At the same time, the platform surfaced customer disputes in real time, allowing the team to resolve issues sooner.
Justin highlights that “The AI can reach out almost instantaneously through these different channels… and adapts to how the customer responds.”
The results
What changed for Saela Pest Control
-
01
1% higher realized revenue
Saela compared Interval against a six-month trial with an outsourced collections provider.
Interval generated approximately 1% higher realized revenue while keeping collections in-house.
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02
Saved more than $100,000 in annual collections costs
By leveraging Interval, Saela saved more than $100,000 annually.
Interval delivered stronger financial performance while allowing Saela’s internal team to remain in control of the customer experience.
-
03
Greater team efficiency
By automating high-volume outreach, Interval freed billing specialists to spend more time resolving customer concerns and less time making repetitive collection calls.
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04
Earlier visibility into customer disputes
Before Interval, many customer concerns weren’t discovered until someone answered the phone or even until a technician arrived at the customer’s home.
Now because of Interval, Saela receives dispute information much earlier, allowing the team to resolve issues more quickly.
“Interval has increased visibility of disputes, allowing us to take care of them more quickly and more efficiently,” Justin said.
“We compared Interval against collections solutions, and the results spoke for themselves. Beyond the financial impact, what we’ve appreciated most is having a partner that’s willing to collaborate with us and continually improve the platform based on our needs. Our partnership reflects the values that define the Saela way of customer experience — helping people, building value, and acting with trust and integrity — which has enabled us to better serve our customers and empower our teams.”
