1st Party · Early Recovery
Early recovery,
under your brand
Interval reaches overdue customers as your business, in your voice, from the first missed payment through day 120. Friendly, consistent follow-up that resolves balances early and tells you why accounts fall behind.
Book a Demo
What is 1st party recovery?
Your brand, doing the follow-up your team never has time for
First-party recovery is outreach that comes from you, not from a collection agency. Interval runs the reminders, follow-ups, and conversations under your name, so customers experience a helpful billing conversation instead of a collections call. It is built for the early window, roughly days 1 to 120, when a well-timed nudge and a quick answer resolve most balances.
Your brand, your voice
Every call, text, email, and letter goes out as your business. Customers hear from the name they already trust, not a third party.
Automated from day one
Interval runs reminders, follow-ups, and payment negotiation from the first missed payment, without adding headcount.
Full customization
Set the cadence, tone, channels, and escalation rules. Fine-tune every detail or let Interval run on its optimized defaults.
Detailed insights
See where every account stands: response rates, promises to pay, payments collected, and the reasons customers give for falling behind.
Dispute center
Review every conversation in one place, see exactly why a customer is not paying or is disputing a charge, and resolve it before it escalates.
Step-in enablement
Jump into any conversation yourself, straight from the Interval platform, and pick up right where Interval left off.
When to use it
Built for the first 120 days
Days 1 to 120
Engage early, while a friendly reminder and a quick answer still resolve most balances.
Sparking the conversation
Get customers talking, so a silent overdue invoice turns into a plan to pay.
Finding out why
Learn the real reason an account is overdue, whether it is a billing question, a dispute, or cash flow.
FAQs
Questions about early recovery
Outreach goes out under your business name, so it reads as a billing follow-up from your team rather than a collections call. We do not pretend a person is on the other end, and any customer who wants one gets your team in the same thread.
Yes. Cadence, tone, channels, and the rules for when to pause or escalate are all yours to set, for a single account or the whole portfolio. Anything you leave alone runs on Interval’s optimized defaults.
Most balances resolve inside the first 120 days, which is the window early recovery is built for. Once an account ages past that, goes quiet on every channel, or the customer refuses outright, that is the point to place it with our agency.